The gSLM project aims to improve Service Level Management (SLM) in the grid domain. SLM is a set of tools and processes widely used in the commercial sector to agree, define and measure the provision of a service. In the grid domain SLM can make it easier for grid resource owners, operators and representatives of user groups to agree upon, document and manage the many agreements between stakeholders required to make the grid run smoothly. By bringing together experts in grid operations and management with leading members of the IT Service Management community, the project aims to generate new approaches and concepts for grid SLM.
Publications related to gSLM.
Official project website http://gslm.eu/